The customer’s equipment encountered an unexpected situation and they were unable to handle it. We immediately arranged for two people visas to purchase flight tickets to fly to the customer’s country.

Upon arrival at their capital airport, we immediately purchased a flight ticket to the customer’s city and went there. After two days, we finally arrived at the customer’s site.   

In just two hours, the problem was resolved and production resumed. The customer greatly appreciated and sincerely appreciated our quick response and support, and expressed that they would continue to purchase equipment from us in the near future.

Every time we see a customer’s equipment problem solved and produced, we are very happy and sincerely wish our customers all the best!